[{"data":1,"prerenderedAt":208},["ShallowReactive",2],{"\u002Fnext\u002Fresoudre\u002Femails-et-notifications\u002Fenvoyer-un-email-a-la-creation-d-un-client":3,"section:\u002Fnext\u002Fresoudre\u002Femails-et-notifications\u002Fenvoyer-un-email-a-la-creation-d-un-client":207},{"id":4,"title":5,"body":6,"description":193,"extension":194,"meta":195,"navigation":198,"path":203,"seo":204,"stem":205,"__hash__":206},"docs\u002F2.next\u002F7.resoudre\u002F05.emails-et-notifications\u002F3.envoyer-un-email-a-la-creation-d-un-client.md","Comment envoyer un email automatique à la création d'un client ?",{"type":7,"value":8,"toc":182},"minimark",[9,13,18,22,26,38,42,122,126,144,148,163,167],[10,11,5],"h1",{"id":12},"comment-envoyer-un-email-automatique-à-la-création-dun-client",[14,15,17],"h2",{"id":16},"symptôme","Symptôme",[19,20,21],"p",{},"Vous voulez qu'un email parte automatiquement quand un client est créé, par exemple un message de bienvenue au client ou une alerte à l'équipe commerciale. Rien n'est envoyé aujourd'hui.",[14,23,25],{"id":24},"cause","Cause",[19,27,28,29,33,34,37],{},"Dokos n'envoie pas d'email à la création d'un client par défaut. Vous devez créer une ",[30,31,32],"strong",{},"Notification"," sur le type de document ",[30,35,36],{},"Client",".",[14,39,41],{"id":40},"résolution","Résolution",[43,44,45,52,82,104,115],"ol",{},[46,47,48,49,51],"li",{},"Ouvrez la liste ",[30,50,32],{}," et créez une notification.",[46,53,54,55],{},"Remplissez :\n",[56,57,58,64,70,76],"ul",{},[46,59,60,63],{},[30,61,62],{},"Canal"," : Email ;",[46,65,66,69],{},[30,67,68],{},"Type de document"," : Client ;",[46,71,72,75],{},[30,73,74],{},"Envoyer une alerte lors de l'événement"," : Nouveau·elle ;",[46,77,78,81],{},[30,79,80],{},"Sujet"," : le sujet de l'email.",[46,83,84,85,88,89],{},"Dans ",[30,86,87],{},"Destinataires",", ajoutez une ligne :\n",[56,90,91,98],{},[46,92,93,94,97],{},"pour écrire au client, choisissez dans ",[30,95,96],{},"Destinataire par champ de document"," le champ qui contient son email ;",[46,99,100,101,37],{},"pour prévenir une équipe, choisissez un ",[30,102,103],{},"Destinataire par rôle",[46,105,106,107,110,111,37],{},"Rédigez le ",[30,108,109],{},"Message",". Vous pouvez y insérer des champs du client, par exemple ",[112,113,114],"code",{},"{{ doc.customer_name }}",[46,116,117,118,121],{},"Vérifiez que ",[30,119,120],{},"Activé"," est coché, puis enregistrez.",[14,123,125],{"id":124},"exemple","Exemple",[19,127,128,129,131,132,135,136,138,139,143],{},"Dokompany veut prévenir l'équipe commerciale à chaque nouveau client. L'administrateur crée la notification « Nouveau client » : ",[30,130,68],{}," = Client, événement ",[30,133,134],{},"Nouveau·elle",", ",[30,137,103],{}," = rôle de l'équipe commerciale. Le message est : « Nouveau client : ",[140,141],"binding",{"value":142},"doc.customer_name"," ». Quand Laverne Rousseau est créée comme cliente, l'équipe reçoit l'email.",[14,145,147],{"id":146},"vérifier","Vérifier",[56,149,150,153],{},[46,151,152],{},"Créez un client de test.",[46,154,155,156,159,160,37],{},"L'email apparaît dans la ",[30,157,158],{},"File d'attente d'envoi d'emails",", puis passe au statut ",[30,161,162],{},"Envoyé",[14,164,166],{"id":165},"pour-aller-plus-loin","Pour aller plus loin",[56,168,169,176],{},[46,170,171],{},[172,173,175],"a",{"href":174},"\u002Fnext\u002Fdodock\u002Ffonctionnalites\u002Fnotifications","Notifications",[46,177,178],{},[172,179,181],{"href":180},"\u002Fnext\u002Fresoudre\u002Femails-et-notifications\u002Fles-emails-ne-sont-pas-envoyes","Les emails ne sont pas envoyés",{"title":183,"searchDepth":184,"depth":185,"links":186},"",1,2,[187,188,189,190,191,192],{"id":16,"depth":185,"text":17},{"id":24,"depth":185,"text":25},{"id":40,"depth":185,"text":41},{"id":124,"depth":185,"text":125},{"id":146,"depth":185,"text":147},{"id":165,"depth":185,"text":166},"Une notification envoie un email dès qu'un nouveau client est créé. Choisissez l'événement « Nouveau » et les destinataires.","md",{"source":196,"reviewed":198,"last_verified":199,"sources":200},[197],"forum:1974",true,"2026-10-29",[201,202],"apps\u002Ffrappe\u002Ffrappe\u002Femail\u002Fdoctype\u002Fnotification\u002Fnotification.json (develop)","apps\u002Ffrappe\u002Ffrappe\u002Femail\u002Fdoctype\u002Fnotification_recipient\u002Fnotification_recipient.json (develop)","\u002Fnext\u002Fresoudre\u002Femails-et-notifications\u002Fenvoyer-un-email-a-la-creation-d-un-client",{"title":5,"description":193},"2.next\u002F7.resoudre\u002F05.emails-et-notifications\u002F3.envoyer-un-email-a-la-creation-d-un-client","MaDTdKPMHXhCuyv7dSURp18P0TIOZppXJydmE8lKJgs",{},1793871935476]