[{"data":1,"prerenderedAt":288},["ShallowReactive",2],{"\u002Fnext\u002Fresoudre\u002Fcloud\u002Fle-planificateur-est-inactif":3,"section:\u002Fnext\u002Fresoudre\u002Fcloud\u002Fle-planificateur-est-inactif":287},{"id":4,"title":5,"body":6,"description":271,"extension":272,"meta":273,"navigation":276,"path":283,"seo":284,"stem":285,"__hash__":286},"docs\u002F2.next\u002F7.resoudre\u002F07.cloud\u002F3.le-planificateur-est-inactif.md","Le planificateur est inactif",{"type":7,"value":8,"toc":263},"minimark",[9,13,18,27,31,34,47,51,65,71,76,96,101,184,190,194,217,221,243,247,259],[10,11,5],"h1",{"id":12},"le-planificateur-est-inactif",[14,15,17],"h2",{"id":16},"symptôme","Symptôme",[19,20,21,22,26],"p",{},"Vous lancez un ",[23,24,25],"strong",{},"Import de données",". Dokos affiche « Planificateur inactif » : « Le planificateur est inactif. Le système ne peut pas importer les données. » Des tâches automatiques (emails, synchronisations) ne tournent plus.",[14,28,30],{"id":29},"cause","Cause",[19,32,33],{},"Le planificateur lance les tâches en arrière-plan : imports, envois d'emails, tâches planifiées. Il est inactif dans trois cas :",[35,36,37,41,44],"ul",{},[38,39,40],"li",{},"il est désactivé dans les réglages du site (souvent sur un site de test copié depuis la production) ;",[38,42,43],{},"il est mis en pause dans la configuration du site ;",[38,45,46],{},"le site est en mode maintenance, par exemple pendant une mise à jour.",[14,48,50],{"id":49},"résolution","Résolution",[52,53,56],"callout",{"color":54,"icon":55},"amber","i-heroicons-exclamation-triangle",[19,57,58,59,64],{},"Sur un site de test, coupez d'abord les envois (emails, notifications, passerelles de paiement). Un planificateur actif sur une copie de la production peut envoyer des emails à vos vrais clients. Voir ",[60,61,63],"a",{"href":62},"\u002Fnext\u002Fadministrer\u002Fcloud\u002Fsite-de-test","Copier la production sur un site de test",".",[19,66,67,70],{},[23,68,69],{},"Sur Dokos Cloud"," : demandez au support de réactiver le planificateur. Indiquez l'adresse du site.",[19,72,73],{},[23,74,75],{},"Depuis Dokos, connecté en Administrateur",[77,78,79,89],"ol",{},[38,80,81,82,85,86,64],{},"Ouvrez la liste ",[23,83,84],{},"Tâche RQ",". L'indicateur affiche ",[23,87,88],{},"Planificateur : Inactif",[38,90,91,92,95],{},"Cliquez sur ",[23,93,94],{},"Activer le planificateur",", puis confirmez.",[19,97,98],{},[23,99,100],{},"En auto-hébergement",[102,103,108],"pre",{"className":104,"code":105,"language":106,"meta":107,"style":107},"language-bash shiki shiki-themes material-theme-lighter material-theme material-theme-palenight","bench --site \u003Cvotre-site> scheduler enable\nbench --site \u003Cvotre-site> scheduler resume\nbench --site \u003Cvotre-site> scheduler status\n","bash","",[109,110,111,144,164],"code",{"__ignoreMap":107},[112,113,116,120,124,128,131,135,138,141],"span",{"class":114,"line":115},"line",1,[112,117,119],{"class":118},"sBMFI","bench",[112,121,123],{"class":122},"sfazB"," --site",[112,125,127],{"class":126},"sMK4o"," \u003C",[112,129,130],{"class":122},"votre-sit",[112,132,134],{"class":133},"sTEyZ","e",[112,136,137],{"class":126},">",[112,139,140],{"class":122}," scheduler",[112,142,143],{"class":122}," enable\n",[112,145,147,149,151,153,155,157,159,161],{"class":114,"line":146},2,[112,148,119],{"class":118},[112,150,123],{"class":122},[112,152,127],{"class":126},[112,154,130],{"class":122},[112,156,134],{"class":133},[112,158,137],{"class":126},[112,160,140],{"class":122},[112,162,163],{"class":122}," resume\n",[112,165,167,169,171,173,175,177,179,181],{"class":114,"line":166},3,[112,168,119],{"class":118},[112,170,123],{"class":122},[112,172,127],{"class":126},[112,174,130],{"class":122},[112,176,134],{"class":133},[112,178,137],{"class":126},[112,180,140],{"class":122},[112,182,183],{"class":122}," status\n",[19,185,186,187,64],{},"Si le site est en mode maintenance, lancez d'abord ",[109,188,189],{},"bench --site \u003Cvotre-site> set-maintenance-mode off",[14,191,193],{"id":192},"exemple","Exemple",[19,195,196,197,200,201,204,205,208,209,212,213,216],{},"Un consultant prépare l'import de 12 articles sur ",[109,198,199],{},"dokompany-test.dokos.cloud",", une copie de la production. L'import affiche « Le planificateur est inactif ». L'administrateur vérifie que ",[109,202,203],{},"mute_emails",", ",[109,206,207],{},"mute_notifications"," et ",[109,210,211],{},"mute_payment_gateways"," sont à ",[109,214,215],{},"1"," sur le site de test, puis demande au support d'activer le planificateur. L'import démarre.",[14,218,220],{"id":219},"vérifier","Vérifier",[35,222,223,240],{},[38,224,225,226,228,229,232,233,236,237,64],{},"La liste ",[23,227,84],{}," affiche ",[23,230,231],{},"Planificateur : Actif",", ou ",[109,234,235],{},"scheduler status"," indique ",[109,238,239],{},"enabled",[38,241,242],{},"L'import de données démarre et passe au statut terminé.",[14,244,246],{"id":245},"pour-aller-plus-loin","Pour aller plus loin",[35,248,249,255],{},[38,250,251],{},[60,252,254],{"href":253},"\u002Fnext\u002Fadministrer\u002Fcloud\u002Fdepannage","Résoudre un problème de site Dokos Cloud",[38,256,257],{},[60,258,63],{"href":62},[260,261,262],"style",{},"html pre.shiki code .sBMFI, html code.shiki .sBMFI{--shiki-light:#E2931D;--shiki-default:#FFCB6B;--shiki-dark:#FFCB6B}html pre.shiki code .sfazB, html code.shiki .sfazB{--shiki-light:#91B859;--shiki-default:#C3E88D;--shiki-dark:#C3E88D}html pre.shiki code .sMK4o, html code.shiki .sMK4o{--shiki-light:#39ADB5;--shiki-default:#89DDFF;--shiki-dark:#89DDFF}html pre.shiki code .sTEyZ, html code.shiki .sTEyZ{--shiki-light:#90A4AE;--shiki-default:#EEFFFF;--shiki-dark:#BABED8}html .light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: var(--shiki-light-font-style);font-weight: var(--shiki-light-font-weight);text-decoration: var(--shiki-light-text-decoration);}html.light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: var(--shiki-light-font-style);font-weight: var(--shiki-light-font-weight);text-decoration: var(--shiki-light-text-decoration);}html .default .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .dark .shiki span {color: var(--shiki-dark);background: var(--shiki-dark-bg);font-style: var(--shiki-dark-font-style);font-weight: var(--shiki-dark-font-weight);text-decoration: var(--shiki-dark-text-decoration);}html.dark .shiki span {color: var(--shiki-dark);background: var(--shiki-dark-bg);font-style: var(--shiki-dark-font-style);font-weight: var(--shiki-dark-font-weight);text-decoration: var(--shiki-dark-text-decoration);}",{"title":107,"searchDepth":115,"depth":146,"links":264},[265,266,267,268,269,270],{"id":16,"depth":146,"text":17},{"id":29,"depth":146,"text":30},{"id":49,"depth":146,"text":50},{"id":192,"depth":146,"text":193},{"id":219,"depth":146,"text":220},{"id":245,"depth":146,"text":246},"Un import refuse de démarrer avec « Le planificateur est inactif ». 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